At Right Click Fix it’s difficult to switch off seeing as we work from home and people can call in unexpectedly or call us at odd times. We try to keep to certain times in order to keep us sane and have some quality family time.
So, as a general rule our working hours are 9am til 7pm Monday to Saturday but that’s not set in stone. We try to switch off at 7pm and chill out but sometimes it doesn’t work if Andy is busy. We used to be in the workshop until 10-11pm or later and be stressed out and tired but these days these rules seem to work better for us and Andy gets to relax more making him a better technician during the day for you.
If you’ve ever ran you’re own business we’re sure you’ll understand? Life is never simple and stuff happens… We can have to work late or early so never be stuck! If we don’t answer the phone out of hours and it’s urgent PLEASE leave us a message and we’ll ring you back asap.
I once promised a certain business advisor back in 2008 that I wouldn’t work on a Sunday as it can put too much strain on your family life. I’ve kept that promise and my family is still intact and very happy. I will call out on a Sunday if it’s urgent but how urgent can a computer problem be not to wait a few hours until Monday?
It’s difficult to run such a personal business mixing friends with business seeing as most of our clients become close friends but we try our very best to keep them separate. Practically every phone call and home visit creates a new friend and customer who call us back. Most people understand us and some don’t. We just keep on doing what we do best so come and join the fold 🙂
Andy & Janet Winter