With our Right Click Fix site we hope to provide you with advice, tips, assistance and hopefully some good reading but if you’re computers driving you mad and your stuck and need urgent assistance simply ring Janet on the mobile number to book Andy in. If you’ve got time then do poke around but do read the welcome page for starters as it gives you a general idea of who we are and what we offer in a nutshell.
Our Services
If your in or around the South Shields and South Tyneside area and need help with your computer repairs, ie: PC, laptop, netbook, iMac, Macbook or any other computer problem then give Janet a call. Andy’s experience in repairs is vast and is growing constantly so your in capable hands. Andy won’t just “wipe” your computer without backing up your ‘pics or docs’ and that’s a promise!
If you’ve got a house full of laptops and PC’s and the internet won’t work as well as other issues or your in an office with networking or email issues then look no further for somebody you can trust to fix your problems in the South Tyneside area who is honest, reliable and at an affordable rate! No hidden extra call out charges, simply honest & reliable computer services.
Andy can leave you a loaner PC so you can access the net & your emails while he’s repairing your PC and this also relieves the pressure for him so he can make sure all is well prior to returning your computer. This has to be pre-arranged though as Andy likes to leave the van as empty as possible overnight.
Travel
Andy’s been called to many places outside our local area due to word of mouth recommendations. He’s been to West Monkseaton, Blyth, Cramlington, Chester Le St, Gateshead & Newcastle to name a few so don’t let our location put you off! Andy may add a a little extra on the bill to cover costs for distance ot tunnel costs so if you want somedy to repair your computers don’t be put off by location.
Piece Of Mind
Andy is the one who’ll be visiting you in your home, office or factory so you need to know you can trust him. Andy is safe trader registered and also CRB checked so you can be assured of a professional and friendly manner and service at all times.
This is Andy with our van so you know who’s coming!
We don’t advertise “no fix, no fee” like others do out there as Andy will fix your problem. If If it’s hardware that cannot be repaired and needs to be replaced then Andy will offer to replace it depending on the age of the computer. Sometimes a problem can take a while to diagnose and put right but the underlying issue will always be resolved even at a loss to ourselves and our good reputation speaks for itself so be rest assured your problem will be at least diagnosed so you can decide upon which is the best option to take with Andy’s guidance. We can’t do this for free though as it costs us to get to you which is why we have our own terms and conditions.
Terms
Do please read our terms and conditions page before any other so we all know where we stand and there’s no grey areas prior to booking a repair etc. Do have a read and if you don’t agree then you don’t have to ring but we’re always open to suggestions and feedback to help us give you the best service possible.
Marketing
Over the last four years we’ve been through a lot with advertising agencies who seem to prowl for ‘new blood’ and we’re now content with what we’ve got and who’s who so don’t bother us with annoying phone calls with special offers as it takes up time and people may need our assistance
We’re always keen to know where you got our number from so we can hone our marketing and help reduce advertising costs. Most of our work comes via word of mouth though thankfully so keep spreading the word!
Contact
Give Janet a ring to book Andy in to call out to your home or office or arrange to call in at our home/office with your computer for a cheaper and less time consuming repair. When we take on a job Janet takes your details and books it in to suit us both. Once Andy has called we then decide whether or not to take it away to repair depending on the time it’s going to take. If it’s viruses it can take a good few days to repair Windows without re-installing it and if Windows needs to be re-installed Andy has to put on all the security updates, drivers and basic programs which can take two days but is a must as they need to be put on in the right order in some cases so we make sure it’s done right for so you don’t have to do anything when you get it back.
When Andy is ready to return it Janet will call you to book it in. We try our very best to tie all jobs in as neatly as possible to save us all time and costs so please be in at the arranged time otherwise we’ll have to charge a small fee to come back to cover our costs or you can collect the computer at your leisure.